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Advanced IT Project Leadership & Escalation Support
Your internal IT staff is vital for daily operations, but they often lack the time, resources, or specialized enterprise experience required for massive, complex projects or deep-dive system failures.
Project Execution & Migration Leadership
Expert Migration Services
- Cloud & Messaging Migration: We lead the entire process of moving your mail infrastructure from on-premise Exchange (2010-2016) to Office 365 and Azure AD. We handle all planning, execution, and post-migration support to ensure a seamless transition.
- Datacenter & Relocation Projects: Strategic planning and physical execution for major infrastructure changes, including replacing or consolidating aging SAN arrays and integrating network architectures after a business acquisition.
- Virtualization Upgrades: Leading major platform shifts or upgrades within VMware and Hyper-V environments, ensuring high-availability features like VMOTION and clustering are correctly implement
Enterprise Deployment and Standardization
- PC and Software Standardization: Packaging and deploying production images and software to large, varied user bases using efficient tools like Windows Deployment Service and SpecOps.
- Security Patch & Management: Deploying and managing enterprise-wide security updates using tools like SMS 2003 for centralized patch management and adherence to security policies.
Automation, Scripting, and Proactive IT
The shift from manual, reactive IT management to automated, proactive excellence is essential for scaling any organization.
- PowerShell Mastery: We develop advanced PowerShell scripting for system insights, automated reporting, task orchestration, and bulk administration, freeing up your internal team to focus on daily user support.
- Integrated Automation: Building integrated business process scripting for complex tasks like EDI and data exchange with external partners (e.g., Health Plans, State systems).
- RMM/ITSM Implementation: Implementing and administering Remote Monitoring and Management (RMM) and IT Service Management (ITSM) solutions (like ConnectWise, SolarWinds, and LabTech) to provide your IT team with total infrastructure visibility and proactivity.
Tier III/IV Escalation and Incident Response
When a system goes down, you need a specialist, not guesswork. We provide senior-level support when standard troubleshooting fails.
- Deep-Dive Diagnosis: We handle the most critical, unresolvable issues across all complex layers: messaging, virtualization, SAN performance, and networking.
- Expert Incident Leadership: Experience participating in emergency bridge calls during critical system errors, quickly diagnosing issues, and delegating resolutions to the appropriate teams.
- Security & Compliance: Resolving escalations related to perimeter security, Cisco IronPort configuration issues, and advanced firewall problems (Palo Alto, Fortinet, Cisco ASA).